Can I modify or make changes to my order?
  • Orders are processed within 24 hours. We will do our best to make the requested changes, however cannot guarantee the change can be made. Please contact customer care at 1-800-682-5769 for options.
How long will it take for me to receive my order?
  • Orders are processed and shipped within 24 hours by UPS Service. Delivery time can vary by state.
Why was my order declined for processing? When will my credit card be charged?
  • Your credit card will be charged when your order has been accepted
What countries do you ship to?
  • Currently, we only ship to the U.S.
What is your refund policy? How do I reorder my design without re-entering my information?
  • Go to My Account
  • Select the order you'd like to duplicate
  • Hit the reorder button
  • Confirm the order
  • Your order will be on its way!
Questions or concerns with placing an order? How do I get my pump to open?
  • If you need assistance opening the Softsoap Liquid Hand Soap container, we suggest you unscrew and rescrew the cap to ensure it is on properly. Tighten and then open like an aspirin bottle where you press down and turn simultaneously